General

Do you have a retail shop?

Sierra Flora is a fully online web order shop. In addition to our main site here, you can also find us on Facebook shop, Carousell, Shopee and Lazada.

If you require any in person assistance, do contact us via email, Facebook or Instagram, we would love to help you!

What are your operating hours?

Monday to Friday between 9am to 6pm, excluding weekends and Public Holidays.

Where can I pick-up my order?

You can pick-up your orders from 30 Shaw Road, Singapore 367957.

Strictly by Appointment basis!

Please ensure your appointment is confirmed before coming!

Orders

How do I place an order?
  1. Shop for the items you are interested in.
  2. Add the items to your Shopping Cart.
  3. You can either continue shopping or if you are settled on purchasing your item(s), click on the cart icon on the top right corner and click ‘Proceed to Checkout’.
  4. At the Checkout page, you will be prompted to indicate your personal information and shipping/billing information. Alternatively, you can log in to your account.
  5. Make your payment.

You will receive a confirmation email shortly after you have successfully placed your order.

Can I amend my order after it has been confirmed and paid for?

Once you’ve placed your order, we are unable to make any changes, additions, cancellations or amendments. (Eg : changes on shipping address) Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your bag before checking out.

If your order has already been processed/received and you wish to return an item, please contact our Customer Service team.

What should I do after confirmed payment?

Congratulation! You have done everything online and all that is left to do now is wait for your parcel to arrive at your doorstep.

In the meanwhile, you will be receiving a confirmation email with order number upon a successful transaction. You may also use the Order Number to track the progress of your order under My Account (top right corner), and as reference to our Customer Service Representative given if you have any further inquiries regarding your order.

How to remove an item in my shopping cart?

In shopping cart page, edit the number to edit and update products quantity, either to add or remove order. 

If I add an item into my cart, will it be placed under reservation??

Your saved shopping cart items will be kept for as long as the product is available. However, these items are not placed on the reservation and someone else may purchase the item even if it is in your cart. 

Loyalty Points

How can I earn loyalty points?

Earn loyalty points whenever you shop with Sierra Flora.

No minimum purchase required. For every dollar you spent, you earn 1 point (i.e. $10 = 10 points).

What can I use the loyalty points for?

Use your points to offset your purchase bill.

How do I earn loyalty points?

Loyalty points are only awarded after an order is completed. You may use the loyalty points for your next purchase. 

When you cancel an order, any loyalty points given will be cancelled.

How long till my loyalty points expire?

Loyalty points can only be kept for a maximum of 180 days.

Can I exchange my loyalty points for cash or vouchers?

Loyalty points cannot be exchanged to cash or vouchers.

Can I use my loyalty points with other promotional code?

Yes you may combine with another promotional code.

Shipping and Delivery

What are the shipping fees/rates?

Shipping rates are calculated based on weight, dimensions, origin, and destination. It’s also based on your selected shipping option.

Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary box.

How long will my order take to arrive?

For shipping within Singapore:

Orders are sent out daily at 10 am. Shipping will take around 1 – 3 working days.

For International deliveries, we ship most orders within 2 working days. If you have any urgent requests, do let us know as soon as possible and we will try to make things happen, additional delivery charges may apply.

Does Sierra Flora offer international shipments?

Please refer to our Shipping and Delivery page for the latest updates.

Others

Do you conduct workshops?

We do not have any routinely scheduled workshops, but will be happy to do so. Drop us a message and we will try to accommodate, schedule permitting.

Do you sell wholesale or bulk purchase?

Yes we do!

If you are a business looking to sell our seeds and other products, we do offer wholesale pricing.

If you are running an event and require a bulk purchase of our seeds and other products, we can cater to your demand.

Find out more here.

Do you accept collaborations?

Yes we do!

We are open to collaborations with individuals, businesses, and non-profit organisations. These collaborations may also include sponsorship, giveaways, and joint promotional efforts.

Find out more here.

Returns and Exchanges

Can I request for a return or an exchange?

At Sierra Flora, your satisfaction is guaranteed. 

Find out more about our Guarantee and Refund policy here.